{"product_id":"crisis-communications-management","title":"Crisis Communications Management","description":"\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cblockquote\u003e\n\u003cbr\u003eThis PRCA Practice Guide provides advice on how to invest in readiness and what to do when a crisis strikes, including contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. It also covers the role of the mainstream and online media and recommends steps to neutralize hostility and shut down ill-informed comment. \u003c\/blockquote\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\\n                                                            \u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\\n                              \u003cstrong\u003eLength\u003c\/strong\u003e: 152 pages\u003cbr\u003e\\n                              \u003cstrong\u003ePublication date\u003c\/strong\u003e: 03 December 2018\u003cbr\u003e\\n                              \u003cstrong\u003ePublisher\u003c\/strong\u003e: Emerald Publishing Limited\u003cbr\u003e\\n                          \u003c\/p\u003e\u003cp\u003e\u003cbr\u003eNo one can control a crisis, but with adequate preparation, you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organization does and says under the media spotlight. This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralize hostility and shut down ill-informed comment. Including numerous real-life examples, discussion topics, and advice from PR experts, journalists, and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eContingency planning is a crucial aspect of crisis management, as it involves developing strategies and plans to respond to potential crises. This includes identifying potential risks and vulnerabilities, as well as developing response protocols and procedures. Stakeholder identification is another important aspect of crisis management, as it involves identifying and understanding the interests and concerns of all stakeholders, including employees, customers, shareholders, and the public. This involves conducting stakeholder analysis and developing communication strategies that are tailored to each stakeholder group.\u003c\/p\u003e\u003cp\u003eCrisis communications policy is a critical component of crisis management, as it outlines the organization's approach to communicating with stakeholders during a crisis. This includes developing a communication strategy, identifying key spokespersons, and establishing protocols for media inquiries. Spokesperson training is also essential for crisis management, as it involves training spokespersons to effectively communicate with the media and the public during a crisis. This includes training on message development, media relations, and crisis response.\u003c\/p\u003e\u003cp\u003eThe 'Red Book' is a comprehensive guide to crisis management, providing detailed information on crisis response strategies and procedures. It includes information on contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The 'Red Book' is a valuable resource for public relations professionals and crisis management teams.\u003c\/p\u003e\u003cp\u003eDark sites are secure websites that can be used to host sensitive information and communicate with stakeholders during a crisis. They can be used to provide updates on the crisis, share information with employees, and communicate with the public. Rehearsals and simulations are also important components of crisis management, as they allow organizations to practice their response strategies and procedures in a controlled environment. This can help identify areas for improvement and build confidence in the organization's ability to respond to a crisis.\u003c\/p\u003e\u003cp\u003eLocations and resources are also important considerations in crisis management, as they involve identifying and securing appropriate venues for meetings, press conferences, and other events. This includes identifying backup facilities and resources that can be used in the event of a crisis. Taking the initiative is another critical aspect of crisis management, as it involves taking a proactive approach to managing the crisis. This includes being transparent and honest with stakeholders, communicating regularly, and taking steps to address the underlying issues that caused the crisis.\u003c\/p\u003e\u003cp\u003eManaging the aftermath of a crisis is just as important as managing the crisis itself. This involves conducting post-crisis reviews and evaluations, developing a recovery plan, and implementing measures to prevent future crises. This includes developing a culture of crisis management within the organization, training employees on crisis response strategies, and establishing protocols for monitoring and reporting potential crises.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\\n                            \u003cstrong\u003eWeight\u003c\/strong\u003e: 276g\\n                            \u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 137 x 204 x 14 (mm)\\n                            \u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781787566187\\n                            \\n                          \u003c\/p\u003e","brand":"Adrian Wheeler","offers":[{"title":"Hardback","offer_id":44096452657402,"sku":"9781787566187","price":14.03,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/products\/bddf3ede7189cc894db026ea4889291e.jpg?v=1625028750","url":"https:\/\/shulphink.com\/products\/crisis-communications-management","provider":"Shulph Ink","version":"1.0","type":"link"}