{"product_id":"customer-experience-management-in-the-caribbean-concepts-case-studies-and-challenges-9781800626775","title":"Customer Experience Management in the Caribbean: Concepts, Case Studies and Challenges","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 160 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 18 September 2024\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: CABI Publishing\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn light of the shift from service and satisfaction to loyalty and retention, Customer Experience (CX) is vital, involving all interactions with a brand. Success demands planning, training, data use, tech adaptation. Caribbean context explored, discussing theories, cases, challenges, trends shaping CX's future impact.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 244 x 172 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781800626775\u003c\/p\u003e","brand":"Shulph Ink","offers":[{"title":"Hardback","offer_id":46704757604602,"sku":"9781800626775","price":84.79,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1727474556806_book.jpg?v=1727768737","url":"https:\/\/shulphink.com\/products\/customer-experience-management-in-the-caribbean-concepts-case-studies-and-challenges-9781800626775","provider":"Shulph Ink","version":"1.0","type":"link"}