{"product_id":"digital-harmony-9781806861385","title":"Digital Harmony: Building Tech and Human Touch","description":"\u003cp\u003e\u003cem\u003eDigital Harmony: Building Tech and Human Touch\u003c\/em\u003e explores the delicate balance between technology and humanity in a rapidly evolving digital world. Rooted in luxury hospitality excellence, the book combines powerful storytelling, real-world insights, and practical frameworks to show how organizations can use AI, automation, and data to enhance - not replace - human connection.\u003c\/p\u003e\u003cp\u003eDesigned for academia and industry across retail, healthcare, and service sectors, this book speaks to anyone shaping customer experiences in a digital-first world. It bridges theory and practice, offering a global perspective on service strategy and customer experience design in the age of digital transformation. Readers will discover why customers remember feelings more than features, how empathy drives loyalty, and why the future belongs to those who can blend digital intelligence with human intuition. In a world powered by algorithms, the real advantage is staying human.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublication date:\u003c\/strong\u003e 31 August 2026\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePage count:\u003c\/strong\u003e 192\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e Height 229 mm; Width 152 mm; Thickness 13 mm\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e Emerald Publishing Limited\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Hardback\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9781806861385\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Robin Sharma","offers":[{"title":"Hardback","offer_id":50482196087034,"sku":"9781806861385","price":80.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/9781806861385.jpg?v=1790044100","url":"https:\/\/shulphink.com\/products\/digital-harmony-9781806861385","provider":"Shulph Ink","version":"1.0","type":"link"}