{"product_id":"im-sorry-you-feel-that-way-the-new-cultures-of-customer-service-9781503646506","title":"I'm Sorry You Feel That Way: The New Cultures of Customer Service","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Paperback \/ softback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 296 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 25 March 2026\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Stanford University Press\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 229 x 152 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781503646506\u003c\/p\u003e","brand":"Diane Negra","offers":[{"title":"Paperback \/ softback","offer_id":48619993006330,"sku":"9781503646506","price":16.65,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1775254343708_book.jpg?v=1775548066","url":"https:\/\/shulphink.com\/products\/im-sorry-you-feel-that-way-the-new-cultures-of-customer-service-9781503646506","provider":"Shulph Ink","version":"1.0","type":"link"}