{"product_id":"impoliteness-at-a-slovenian-call-centre-a-crossmedia-examination-9783031433191","title":"(Im)politeness at a Slovenian Call Centre: A Cross-Media Examination","description":"\u003cp\u003e\u003c\/p\u003e\u003cblockquote\u003e\n\u003cbr\u003eThis volume explores linguistic (im)politeness in a customer-oriented setting, covering telephone, email, and social media. It offers valuable insights into transactional services and impolite behaviour, making it essential for scholars and practitioners in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It also benefits students in applied linguistics and Slavic languages, particularly Slovenian, and public\/private institutions seeking to improve customer-service provider relationships. \u003c\/blockquote\u003e\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 346 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 03 October 2023\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Springer International Publishing AG\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003ch1\u003eLinguistic (Im)politeness in a Mediated, Customer-Oriented Setting\u003c\/h1\u003e\u003cbr\u003e\u003cp\u003eThis volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public\/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book.\u003c\/p\u003e\u003ch1\u003eExamines Mediated Institutional Talk and Impoliteness in the Slovenian Language\u003c\/h1\u003e\u003cbr\u003e\u003cp\u003eThis volume examines linguistic (im)politeness in a mediated, customer-oriented setting. It covers mediated service interactions, such as requests and complaints across three different media. It provides in-depth insights into communication within a contemporary business environment.\u003c\/p\u003e\u003ch1\u003eCovers Mediated Service Interactions\u003c\/h1\u003e\u003cbr\u003e\u003cp\u003eThis volume covers mediated service interactions, such as requests and complaints across three different media. It provides in-depth insights into communication within a contemporary business environment.\u003c\/p\u003e\u003ch1\u003eProvides In-Depth Insights into Communication within a Contemporary Business Environment\u003c\/h1\u003e\u003cbr\u003e\u003cp\u003eThis volume provides in-depth insights into communication within a contemporary business environment. It covers mediated service interactions, such as requests and complaints across three different media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public\/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 235 x 155 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9783031433191\u003cbr\u003e \u003cstrong\u003eEdition number\u003c\/strong\u003e: 1st ed. 2023\u003c\/p\u003e","brand":"Sara Orthaber","offers":[{"title":"Hardback","offer_id":45846295445754,"sku":"9783031433191","price":83.29,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1714161948761_book.jpg?v=1714720113","url":"https:\/\/shulphink.com\/products\/impoliteness-at-a-slovenian-call-centre-a-crossmedia-examination-9783031433191","provider":"Shulph Ink","version":"1.0","type":"link"}