{"product_id":"it-service-management-iso-ied20000-1","title":"IT SERVICE MANAGEMENT ISO IED20000-1","description":"\u003cp\u003e\n                                                            \u003cstrong\u003eFormat\u003c\/strong\u003e: Paperback\u003cbr\u003e\n                              \u003cstrong\u003eLength\u003c\/strong\u003e: 75 pages\u003cbr\u003e\n                              \u003cstrong\u003ePublication date\u003c\/strong\u003e: 26 October 2020\u003cbr\u003e\n                              \u003cstrong\u003ePublisher\u003c\/strong\u003e: VAN HAREN PUBLISHING\u003cbr\u003e\n                          \u003c\/p\u003e\n                          \u003cp\u003eThe revised standard for Service Management, ISO\/IEC 20000-1:2018 is the  3rd version, replacing 2011 edition. It provides requirements for the  planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes,  organisational structure and people to manage services.\u003c\/p\u003e\n                          \u003cp\u003e\n                            \u003cstrong\u003eWeight\u003c\/strong\u003e: 212g\n                            \u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 194 x 244 x 8 (mm)\n                            \u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9789401807012\n                            \n                          \u003c\/p\u003e","brand":"DOLF VAN DER HAVEN","offers":[{"title":"Paperback","offer_id":44105771647226,"sku":"9789401807012","price":19.11,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/products\/6226fd1dd294bf4526c87b8a6951831e.jpg?v=1621308570","url":"https:\/\/shulphink.com\/products\/it-service-management-iso-ied20000-1","provider":"Shulph Ink","version":"1.0","type":"link"}