Knowledge Management: Systems and Processes in the AI Era

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is a comprehensive guide to contemporary knowledge management, covering concepts, theories, technologies, and processes. It is aimed at students and managers and has been revised and expanded to include coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence.

Format: Paperback / softback
Length: 378 pages
Publication date: 23 February 2024
Publisher: Taylor & Francis Ltd

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is a comprehensive guide designed for students and managers seeking in-depth insights into contemporary knowledge management (KM). It delves into the fundamental concepts, theories, and technologies that form the foundation of KM, encompassing systems and structures that constitute KM solutions and the processes involved in their development, deployment, and evaluation. This book serves as an all-encompassing introduction to the field of knowledge management, integrating technical and social aspects, as well as covering a range of concepts, practical examples, traditional KM approaches, and emerging topics.

In this third edition, the book has undergone extensive revision and expansion to provide even greater coverage of emerging trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. It is tailored to advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive understanding of knowledge management. Additionally, the book offers online support for lecturers, including suggested solutions to the numerous review questions and application exercises found within its pages.

Knowledge management is a multidisciplinary field that encompasses various aspects, including information technology, organizational behavior, and human resources. It involves the creation, capture, organization, dissemination, and utilization of knowledge to enhance organizational performance, decision-making, and innovation. In the AI era, KM has become even more crucial as organizations strive to harness the power of artificial intelligence (AI) to improve their operations and gain a competitive edge.

The book begins by introducing the key concepts and theories of KM, including knowledge creation, knowledge sharing, knowledge retention, and knowledge management systems. It then explores the various systems and structures that constitute KM solutions, such as information systems, knowledge repositories, collaboration platforms, and knowledge management processes. The authors provide practical examples and case studies to illustrate how these systems and processes can be implemented in real-world scenarios.

One of the significant strengths of the book is its comprehensive coverage of emerging topics in KM, such as cloud computing, online communities, crowdsourcing, and artificial intelligence. The authors discuss how these trends are shaping the future of KM and provide insights into how organizations can leverage them to achieve their goals. They also address the challenges and risks associated with these technologies and offer strategies for managing them effectively.

In addition to its theoretical and practical aspects, the book also emphasizes the social and ethical dimensions of KM. It explores how KM can contribute to organizational culture, employee engagement, and social responsibility. The authors discuss the importance of building trust, fostering collaboration, and promoting ethical behavior in knowledge management practices.

Overall, Knowledge Management: Systems and Processes in the AI Era, Third Edition, is an invaluable resource for students, managers, and professionals seeking to advance their knowledge and understanding of knowledge management in the AI era. Its comprehensive coverage, practical examples, and emerging topics make it an essential tool for anyone looking to stay ahead in today's rapidly changing business landscape.

Weight: 680g
Dimension: 174 x 246 x 29 (mm)
ISBN-13: 9781032428024
Edition number: 3 ed