{"product_id":"meeting-customer-needs-9781138433236","title":"Meeting Customer Needs","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 232 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 01 August 2025\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Taylor \u0026amp; Francis Ltd\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePart of the \"Chartered Management of Institute\" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWeight\u003c\/strong\u003e: 590g\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 246 x 189 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781138433236\u003cbr\u003e \u003cstrong\u003eEdition number\u003c\/strong\u003e: 3 ed\u003c\/p\u003e","brand":"Ian Smith","offers":[{"title":"Hardback","offer_id":47870833492218,"sku":"9781138433236","price":147.56,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/noimage_930b62d3-a841-4bff-ac81-4e52c5e44488.png?v=1761475311","url":"https:\/\/shulphink.com\/products\/meeting-customer-needs-9781138433236","provider":"Shulph Ink","version":"1.0","type":"link"}