{"product_id":"practical-guide-to-it-problem-management-9781032217291","title":"Practical Guide to IT Problem Management","description":"\u003cp\u003e\u003c\/p\u003e\u003cblockquote\u003e\n\u003cbr\u003eIT organizations that constantly put out fires by restarting computers rather than addressing the root causes of issues are wasting time and resources. This practical guide provides a combination of methodologies, such as understanding timelines and failure modes, drill down, 5 whys, and divide and conquer, to help IT organizations move forward. It emphasizes the importance of establishing the root cause of a problem but also evaluates and prioritizes resolution options alongside other improvements. The guide also explores the role of problem and checklists, as well as the relationship between problem management and Lean thinking. By upskilling IT staff and improving problem-solving processes, organizations can become more efficient and effective in addressing IT issues. \u003c\/blockquote\u003e\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 88 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 12 May 2022\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Taylor \u0026amp; Francis Ltd\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eSome IT organizations seem to dedicate all their energy to firefighting, dealing with incidents as they arise and fixing or patching over the breakage. In such organizations, restarting computers is considered a standard method to resolve many issues. It is tempting to say that the incident is over and the job is done if restarting the computer fixes the problem. However, problem management recognizes that things do not improve if such an approach is taken. These organizations are essentially spending their time running to stay in the same place.\u003cbr\u003e\u003cbr\u003ePractical Guide to IT Problem Management is written to help IT organizations move forward. It presents a combination of methodologies, including understanding timelines and failure modes, drill down, 5 whys, and divide and conquer. The book also explores complexity theory and how automation can assist in shifting left, both the complexity of the problem and who can resolve it.\u003cbr\u003e\u003cbr\u003eThe book emphasizes that establishing the root cause of a problem is not the end of the process, as the resolution options need to be evaluated and prioritized alongside other improvements. It also explores the role of problem boards and checklists, as well as the relationship between problem management and Lean thinking.\u003cbr\u003e\u003cbr\u003eThis practical guide provides both a framework for tackling problems and a toolbox from which to select the right methodology once the type of problem being faced has been identified. In addition to reactive methods, it presents proactive activities designed to reduce the incidence of problems or to reduce their impact and complexity should they arise.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWeight\u003c\/strong\u003e: 340g\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 198 x 129 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781032217291\u003c\/p\u003e","brand":"Andrew Dixon","offers":[{"title":"Hardback","offer_id":44104842445050,"sku":"9781032217291","price":72.21,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/products\/noImage_1_e1963dd6-ecb7-4515-b668-9a9fee842507.jpg?v=1653246398","url":"https:\/\/shulphink.com\/products\/practical-guide-to-it-problem-management-9781032217291","provider":"Shulph Ink","version":"1.0","type":"link"}