{"product_id":"research-handbook-on-services-management-9781800375642","title":"Research Handbook on Services Management","description":"\u003cp\u003e\u003c\/p\u003e\u003cblockquote\u003eThe Research Handbook on Services Management provides insights into the latest research breakthroughs and practices in services management, including analytics and service robots, and their potential impact. Edited by Mark M. Davis, it covers service strategy, operations management, innovation, design, customer service, healthcare services, and artificial intelligence. It explores topics such as scarcity strategies, perceived justice, culture, and religion, and the implications of Covid-19 on healthcare service operations. It is a valuable resource for scholars, advanced students, practitioners, and business managers in the service industries. \u003c\/blockquote\u003e\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 368 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 05 August 2022\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Edward Elgar Publishing Ltd\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eThis comprehensive Research Handbook represents the most recent advancements and best practices in services management. Taking a broader strategic approach to services management, it delves into the critical issues of analytics and service robots, as well as their potential impact. Edited by the late Mark M. Davis, this early foray into the new frontier of services management offers insights into the future of the field.\u003cbr\u003e\u003cbr\u003eThe Research Handbook brings together esteemed service researchers, who begin by analyzing service strategy and operations management. This is followed by an exploration of service innovation and design, customer service, healthcare services, and artificial intelligence in service. Chapters cover a diverse range of topics, including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of COVID-19 on healthcare service operations.\u003cbr\u003e\u003cbr\u003eThe book concludes with a reflection on the ongoing fourth industrial revolution and the understanding of services in an era of advanced technologies. Addressing emerging challenges and opportunities, this Research Handbook is essential reading for scholars and advanced students of services management and information systems. It also provides valuable insights for practitioners and business managers in service industries.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 244 x 169 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781800375642\u003c\/p\u003e","brand":"Shulph Ink","offers":[{"title":"Hardback","offer_id":44106030055674,"sku":"9781800375642","price":195.41,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/products\/1662736300241_book.jpg?v=1662841467","url":"https:\/\/shulphink.com\/products\/research-handbook-on-services-management-9781800375642","provider":"Shulph Ink","version":"1.0","type":"link"}