{"product_id":"service-design-a-practical-guide-to-creating-customer-centric-services-9781780177274","title":"Service Design: A practical guide to creating customer centric services","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Paperback \/ softback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 338 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 07 July 2026\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: BCS Learning \u0026amp; Development Limited\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWith customer expectations higher than ever before, delivering great service is no longer optional, it’s essential. Service Design is your practical, visual guide to creating services that truly meet customer needs, from first interaction to the final outcome.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 244 x 170 x 18 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781780177274\u003c\/p\u003e","brand":"Debra Paul,Jonathan Hunsley","offers":[{"title":"Paperback \/ softback","offer_id":49754498597114,"sku":"9781780177274","price":32.01,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1784941430061_book.jpg?v=1784989776","url":"https:\/\/shulphink.com\/products\/service-design-a-practical-guide-to-creating-customer-centric-services-9781780177274","provider":"Shulph Ink","version":"1.0","type":"link"}