{"product_id":"start-with-the-customer-how-to-deliver-worldclass-customer-service-9781292471457","title":"Start with the Customer: How to deliver world-class customer service","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Paperback \/ softback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 256 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 26 August 2025\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Pearson Education Limited\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eStart with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWeight\u003c\/strong\u003e: 326g\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 215 x 139 x 18 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781292471457\u003c\/p\u003e","brand":"Peter Cross,Jo Causon","offers":[{"title":"Paperback \/ softback","offer_id":47836844753146,"sku":"9781292471457","price":13.55,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1760741480006_book.jpg?v=1760783213","url":"https:\/\/shulphink.com\/products\/start-with-the-customer-how-to-deliver-worldclass-customer-service-9781292471457","provider":"Shulph Ink","version":"1.0","type":"link"}