{"product_id":"the-customering-method-from-cx-dogma-to-customer-science-9781032823089","title":"The Customering Method: From CX Dogma to Customer Science","description":"\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Paperback \/ softback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 292 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 01 November 2024\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Taylor \u0026amp; Francis Ltd\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDespite the promise of an enhanced customer experience through new technology, we have witnessed the widespread collapse of consumer trust. This book challenges the preconceptions of the Customer Experience (CX) movement, upturns long-held beliefs in its effectiveness, and offers an alternative approach to customer management.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWeight\u003c\/strong\u003e: 482g\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 233 x 157 x 19 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9781032823089\u003c\/p\u003e","brand":"Aarron Spinley","offers":[{"title":"Paperback \/ softback","offer_id":46819727638778,"sku":"9781032823089","price":32.36,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/files\/1730492551555_book.jpg?v=1730621532","url":"https:\/\/shulphink.com\/products\/the-customering-method-from-cx-dogma-to-customer-science-9781032823089","provider":"Shulph Ink","version":"1.0","type":"link"}