{"product_id":"the-practical-guide-to-achieving-customer-satisfaction-in-events-and-hotels-9780367723873","title":"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels","description":"\u003cp\u003e\u003c\/p\u003e\u003cblockquote\u003e\n\u003cbr\u003eThis book provides practical guidance for achieving customer satisfaction in the hotel and event industries, integrating case studies, author voice boxes, and example forms and documents. It also covers underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications, and contractual issues. \u003c\/blockquote\u003e\u003cp\u003e\u003cstrong\u003eFormat\u003c\/strong\u003e: Hardback\u003cbr\u003e\u003cstrong\u003eLength\u003c\/strong\u003e: 180 pages\u003cbr\u003e\u003cstrong\u003ePublication date\u003c\/strong\u003e: 18 July 2022\u003cbr\u003e\u003cstrong\u003ePublisher\u003c\/strong\u003e: Taylor \u0026amp; Francis Ltd\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eThis book is a comprehensive guide that uniquely focuses on achieving customer satisfaction in the hotel and event industries. It provides step-by-step practical guidance, integrating case studies, author voice boxes, and example forms and documents to standardize procedures crucial for customer satisfaction. Drawing on extensive professional experience of both authors, it is contextualized within existing theoretical frameworks. Additionally, it delves into underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications, and contractual issues in customer satisfaction. By offering a holistic approach, this book equips readers with the tools and knowledge needed to exceed customer expectations and drive success in the hospitality and event sectors.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eThis book is a comprehensive guide that uniquely focuses on achieving customer satisfaction in the hotel and event industries.\u003c\/strong\u003e It provides step-by-step practical guidance, integrating case studies, author voice boxes, and example forms and documents to standardize procedures crucial for customer satisfaction. Drawing on extensive professional experience of both authors, it is contextualized within existing theoretical frameworks. Additionally, it delves into underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications, and contractual issues in customer satisfaction. By offering a holistic approach, this book equips readers with the tools and knowledge needed to exceed customer expectations and drive success in the hospitality and event sectors.\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eDimension\u003c\/strong\u003e: 234 x 156 (mm)\u003cbr\u003e\u003cstrong\u003eISBN-13\u003c\/strong\u003e: 9780367723873\u003c\/p\u003e","brand":"PhilipBerners,Adrian Martin","offers":[{"title":"Hardback","offer_id":44104842248442,"sku":"9780367723873","price":147.56,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0522\/4297\/2845\/products\/1659106016456_book.jpg?v=1659449461","url":"https:\/\/shulphink.com\/products\/the-practical-guide-to-achieving-customer-satisfaction-in-events-and-hotels-9780367723873","provider":"Shulph Ink","version":"1.0","type":"link"}