A New Approach to Resilient Hospitality Management: Lessons and Insights from Kyoto, Japan

This book explores the hospitality management approach of Japanese sustainable organizations, combining philosophical underpinnings and business practice examples. It emphasizes the traditional Japanese standards for customer service and hospitality, which are complex, nuanced, and changing in tandem with Japanese culture. Kyoto, considered Japan's cultural capital, is a valuable resource for academics and business practitioners interested in hospitality management, service management, and human resource management.

Format: Hardback
Length: 134 pages
Publication date: 27 April 2022
Publisher: Springer Verlag, Singapore

This comprehensive book delves into the hospitality management approach of Japanese sustainable organizations, offering a rich tapestry of lessons and insights. It explores not only the philosophical underpinnings but also provides numerous business practice examples, showcasing the Japanese way of providing exceptional customer service and hospitality.

Traditionally, Japanese organizations have upheld specific but implicit standards for engaging with customers and other stakeholders, emphasizing respect and omnipresence. The art of Japanese hospitality is intricate, nuanced, and ever-evolving, intricately woven into the fabric of Japanese culture.

The book presents a sustainable and resilient management framework for society, organizations, and businesses. It highlights Kyoto, renowned as Japan's cultural capital, as a testament to its unique hospitality, customs, philosophy, and ethics. Kyoto boasts a wealth of architectural wonders, collectively recognized by UNESCO, as well as a distinctive hospitality culture that reflects the country's rich heritage.

This book serves as a valuable resource for academics and business practitioners alike, offering insights into the realm. It explores the future course of the post-pandemic era, with a focus on modern technologies and their transformative impact. The lessons and insights within these pages will shed light on the evolving landscape of hospitality management, service management, and human resource management, paving the way for a brighter and more sustainable future.

Weight: 390g
Dimension: 164 x 241 x 18 (mm)
ISBN-13: 9789811916649
Edition number: 1st ed. 2022