A Public Sector Journey to Operational Excellence: Applying Lean Principles to Public Policy

A Public Sector Journey to Operational Excellence connects effective government operations to the ability to accomplish bold social goals. It illustrates how the principles and techniques of continuous improvement can be applied to public sector management and public policy development, and proposes strategies to overcome the threats and sustain the gains in these initiatives.

Format: Hardback
Length: 240 pages
Publication date: 28 September 2023
Publisher: Taylor & Francis Ltd

A Public Sector Journey to Operational Excellence delves into the profound connection between effective government operations and the capacity to achieve ambitious social objectives. This comprehensive book serves as a valuable guide, illustrating how the principles and techniques of continuous improvement (CI) can be applied to public sector management and public policy development. Throughout its four sections, the text intricately weaves the linkage of management to policy, providing readers with a comprehensive understanding of this crucial aspect.

Part 1: Setting the Stage

Part 1 begins by delving into the historical background and practical application of the principles of continuous improvement (CI). Readers are introduced to Lean and related methodology, which are fundamental tools for achieving operational excellence. CI principles are then juxtaposed with John M. Bernards categorization of three stages of maturity in government, offering a framework for understanding the evolution and development of public sector organizations.

Next, the book provides guidance on how to launch a CI initiative in the public sector, paving the way for a discussion of public administration in theory and practice. It explores the essential elements required to establish a culture of continuous improvement, including the importance of leadership, employee engagement, and data-driven decision-making.

Part 2: Embracing Continuous Improvement in Governmental Operations

Part 2 delves into the practical application of CI to governmental operations. Through real-world examples, such as the Veterans Affairs hiring process, the book underscores the need to streamline bureaucratic and regulatory processes to enhance efficiency and effectiveness. Profiles of CI work in various states showcase both the potential and the challenges associated with these initiatives, providing valuable insights into the optimal model for implementing CI in the public sector.

Part 3: Navigating the Complexities of Public Policy Development

Part 3 acknowledges that among the responsibilities of government, the public policy function poses the most significant challenge to Lean. It discusses the complexities inherent in government, as public policy encompasses both political and administrative aspects. Toyota Kata methodology is illustrated as a potential tool for addressing the complexities of policy development, offering a structured approach to problem-solving and innovation.

Part 4: Unlocking the Promise of Continuous Improvement for Government Effectiveness

Part 4 ties the promise of CI to making government more effective, enabling it to tackle complex problems head-on. Strategies are proposed to overcome the threats and sustain the gains achieved through these initiatives. Recognizing the many challenges involved, the book concludes with a range of recommendations and best practices for successful implementation of CI in the public sector.

In conclusion, A Public Sector Journey to Operational Excellence is a comprehensive and insightful guide that empowers public sector organizations to achieve operational excellence and drive positive social change. By embracing the principles and techniques of continuous improvement, public sector leaders can streamline processes, enhance efficiency, and deliver high-quality services to the public. This book serves as a valuable resource for policymakers, practitioners, and anyone interested in improving the performance and effectiveness of government.

Weight: 630g
Dimension: 254 x 178 (mm)
ISBN-13: 9781032445458