Active Operations Management: The playbook for service operations in the agile age

Active Operations Management is a playbook that provides managers with the framework and tools to take control and make the most of the evolving world of service operations. It addresses the challenges of robotics, remote working, and lean operations, and offers practical measures of work and performance to raise productivity, improve staff engagement, and ensure the wellbeing of those involved.

Format: Paperback / softback
Publication date: 19 January 2021
Publisher: Practical Inspiration Publishing

Are you a manager at the forefront of your organization, tasked with the challenging responsibility of meeting the ever-increasing demands of your customers while managing limited resources and implementing the latest digital transformation initiatives? If so, this book is tailored specifically for you. Active Operations Management provides you with the framework and essential tools to navigate the dynamic world of service operations and seize control. The challenges posed by robotics, remote work, and lean operations require a fresh perspective to empower individuals and organizations to thrive in the fast-paced, agile era.

This groundbreaking playbook is designed to address the practical needs of operations managers. It delves into the four critical activities essential for effective control, highlighting the daily and weekly rhythms that make them sustainable and effective. It offers practical measures of work and performance, enabling like-for-like comparisons and resource balancing across diverse teams. Through real-world examples, you'll discover how to boost productivity, enhance staff engagement, and prioritize the well-being of your team members. Additionally, this book provides access to online resources that support your control of the truly agile operation.

With over 30 years of experience working closely with operations managers, Neil Bentley and Richard Jeffery have developed a methodology known as Active Operations Management. This methodology has been embraced by thousands of managers worldwide, driving performance improvements and ensuring the well-being of those involved.

So, if you're ready to take charge of your organization's operations and thrive in the ever-evolving landscape, Active Operations Management is the ultimate guide for you. Embrace the power of structure, efficiency, and customer satisfaction, and unlock the full potential of your team.

Weight: 410g
Dimension: 157 x 235 x 24 (mm)
ISBN-13: 9781788602310