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AI and Analytics for Public Health: Proceedings of the 2020 INFORMS International Conference on Service Science

AI and Analytics for Public Health: Proceedings of the 2020 INFORMS International Conference on Service Science

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  • More about AI and Analytics for Public Health: Proceedings of the 2020 INFORMS International Conference on Service Science

This volume provides cutting-edge research and developments in service science and related areas, emphasizing the importance of a systems approach to designing, developing, and delivering services that meet end users' utilitarian and socio-psychological needs. Chapters highlight approaches to addressing technical challenges in service science based on submissions from the 2020 INFORMS International Conference on Service Science.

Format: Paperback / softback
Length: 477 pages
Publication date: 06 January 2023
Publisher: Springer Nature Switzerland AG


This comprehensive volume presents the latest advancements in service science and related fields, encompassing research, education, and practical applications. It showcases emerging technologies and innovative solutions across diverse sectors, including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of the organization's size or service offering, a service organization operates as a service system due to its socio-technical nature. Consequently, a systems approach is essential for designing, developing, and delivering services that meet the utilitarian and socio-psychological needs of end users. A thorough understanding of services and service systems often necessitates the integration of multiple methodologies to examine how human interactions, technology, organizations, and information contribute to value creation under various circumstances. The chapters in this book highlight effective strategies for addressing technical challenges in service science, drawing upon submissions from the 2020 INFORMS International Conference on Service Science.

Weight: 747g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030751685
Edition number: 1st ed. 2022

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