Change Manager: Careers in IT service management

Change management is the process of controlling changes that impact IT services and an organization's business. This practical book covers the change manager role, methods, techniques, tools, and career progression.

Format: Paperback / softback
Length: 248 pages
Publication date: 29 July 2019
Publisher: BCS Learning & Development Limited

Change management is a crucial aspect of overseeing and controlling all changes that have a significant impact on an organization's IT services and overall business operations. This comprehensive and practical book delves into the intricacies of the change manager role, providing a comprehensive understanding of its purpose, typical responsibilities, and the essential skills required for success. It also explores various change management methods, techniques, and useful tools that can be employed to facilitate effective change implementation. Furthermore, the book discusses relevant standards and frameworks, as well as career progression opportunities within the field of change management.

The primary objective of change management is to ensure that changes are implemented smoothly, efficiently, and with minimal disruption to the organization's operations. This involves a comprehensive approach that encompasses the identification, assessment, planning, implementation, and monitoring of changes. The change manager plays a pivotal role in this process by acting as a bridge between the business and IT teams, facilitating communication, and ensuring that changes are aligned with the organization's strategic goals and objectives.

One of the key responsibilities of a change manager is to identify and assess the impact of changes on the organization's IT services and business processes. This involves analyzing the potential risks, benefits, and costs associated with the changes and developing strategies to mitigate any negative impacts. The change manager may also be responsible for developing and implementing change management plans, which outline the specific steps and timelines for implementing changes.

In addition to identifying and assessing changes, the change manager also plays a critical role in communicating and engaging with stakeholders. This includes providing regular updates on the status of changes, addressing concerns and questions, and ensuring that stakeholders are fully aware of the impact and benefits of the changes. The change manager may also be involved in training and coaching employees to ensure that they are prepared for and supportive of the changes.

To be successful in the change manager role, it is essential to possess a range of skills and competencies. These include strong leadership and communication skills, the ability to analyze and interpret data, and the ability to manage and motivate teams. Additionally, change managers should have a deep understanding of the organization's business processes and IT systems, as well as a proven track record of implementing successful changes.

There are several change management methods and techniques that can be employed to facilitate effective change implementation. These include the Kotter eight-step model, the ADKAR model, and the Prosci methodology. Each of these methods has its own unique approach and benefits, and the change manager can choose the most appropriate method based on the specific needs and circumstances of the organization.

In addition to these methods and techniques, there are a range of useful tools and resources that can be used to support change management efforts. These include project management software, change management templates, and training programs. By leveraging these tools and resources, change managers can streamline their processes, reduce costs, and increase the likelihood of successful change implementation.

Career progression opportunities in change management are diverse and rewarding. As organizations increasingly prioritize the management of change, there is a growing demand for experienced and skilled change managers. With the right organization's strategic goals and objectives, change managers can progress their careers by taking on increasingly senior roles, such as change director or chief change officer. They can also specialize in specific areas of change management, such as project management, process improvement, or technology change management.

In conclusion, change management is a critical aspect of overseeing and controlling all changes that have a significant impact on an organization's IT services and overall business operations. This comprehensive and practical book provides a comprehensive understanding of the change manager role, including its purpose, typical responsibilities, and the essential skills required for success. It also explores various change management methods, techniques, useful tools, relevant standards, and frameworks, as well as career progression opportunities within the field. By leveraging the insights and strategies outlined in this book, change managers can facilitate effective change implementation, minimize disruptions to the organization, and drive positive business outcomes.

Weight: 268g
Dimension: 198 x 130 x 14 (mm)
ISBN-13: 9781780174648