Dead Reckoning: Air Traffic Control, System Effects, and Risk

On September 11, 2001, air traffic controllers coordinated the grounding of 4,000 flights in just two hours, a remarkable and heroic feat. Diane Vaughan's book Dead Reckoning explores the complex work of air traffic controllers and the ways their workplaces changed to adapt to technological developments and public and political pressures. It conveys warnings about complex systems and the liabilities of technological and organizational innovation but also shows the kinds of problem-solving solutions that evolved over time and the importance of people.

Format: Hardback
Length: 640 pages
Publication date: 30 September 2021
Publisher: The University of Chicago Press

On September 11, 2001, a devastating event unfolded before the eyes of the American people as two airplanes collided with the World Trade Center towers, leaving a profound impact on the nation. In the midst of this chaos, a remarkable and heroic feat took place in the air, as more than six hundred and fifty air traffic control facilities across the country came together to ground four thousand flights in just two hours. This extraordinary achievement, considering the unprecedented nature of the task, showcased the unwavering dedication and coordination of air traffic controllers.

In her book "Dead Reckoning," Diane Vaughan delves into the intricate world of air traffic controllers, exploring the intricate relationship between human organizational systems and technology. Despite the inherent risks associated with their work, air traffic control remains remarkably safe due to the close collaboration between these two elements. Vaughan observes the unique skill sets of air traffic controllers and the ways in which their workplaces have evolved to adapt to technological advancements and the ever-changing demands of the public and political realm.

Through her detailed account, Vaughan chronicles the ways in which these forces have impacted the lives and careers of air traffic controllers. From their relationships with one another and the design of their workspace to their understanding of their job and its place in society, the book offers a nuanced and engaging perspective on an essential role that demands exceptional coordination, collaboration, and focus.

While "Dead Reckoning" raises important warnings about the complexities of complex systems and the potential liabilities of technological and organizational innovation, it also highlights the remarkable solutions that have evolved over time. It underscores the importance of human ingenuity and resilience in the face of adversity, emphasizing the role of individuals in problem-solving and decision-making processes.

In conclusion, "Dead Reckoning" provides a captivating exploration of the world of air traffic controllers, shedding light on their remarkable work and the challenges they face. Through Vaughan's insightful narrative, readers gain a deeper understanding of the intricate relationship between technology and human organizational systems, as well as the critical role that air traffic controllers play in ensuring the safety and efficiency of our global air transportation network.

Weight: 1032g
Dimension: 162 x 236 x 46 (mm)
ISBN-13: 9780226796406