Digital Governance: Applying Advanced Technologies to Improve Public Service

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely seen as the 21st-century savior. This book examines the transition from e-government to digital governance in light of financial exigencies and political controversies. It provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery. The full implementation of advanced digital governance requires changes in the relationship between citizens and their governments, using ICTs as catalysts for political and administrative communication.

Format: Paperback / softback
Length: 454 pages
Publication date: 28 September 2021
Publisher: Taylor & Francis Ltd

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century savior, the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services.

This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important.

Weight: 684g
Dimension: 229 x 152 x 33 (mm)
ISBN-13: 9781032104911
Edition number: 2 New edition