Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector

To meet customer demand, organizations must transform into digital businesses and master customer experience and digital operational excellence. However, many businesses struggle to manage their technology base strategically. Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector provides an in-depth exploration of options to help organizations develop a consistent and coherent view of drivers and how disruptive innovations and emerging technologies can contribute to businesses.

Format: Hardback
Length: 325 pages
Publication date: 30 April 2022
Publisher: IGI Global

The current emphasis on customer-centric operations has compelled organizations to embrace the transition into digital businesses in order to cater to the ever-increasing demands of their customers. It is undeniable that power is gradually shifting from institutions to customers, thus placing significant responsibility on providers to excel in both customer experience and digital operational excellence. Despite this gradual shift towards digitalization, many businesses face challenges in strategically managing their technology base.

To address these challenges, Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector offers a comprehensive examination of strategies that can help organizations establish a unified and coherent perspective on various drivers, enabling them to shape their markets and operations effectively. This book covers a diverse range of topics, including sustainable transportation and customer service experiences, making it an invaluable resource for industry professionals, researchers, academics, instructors, decision-makers, and students alike.

By delving into these topics, the book provides valuable insights into how disruptive innovations and emerging technologies can contribute to businesses' success both in the present and in the future. It offers a comprehensive framework for understanding the opportunities and challenges posed by these technologies, enabling organizations to adapt and thrive in an ever-evolving digital landscape.

ISBN-13: 9781799891949