Don't Tell the Boss!: How Poor Communication on Risks within Organizations Causes Major Catastrophes

This book explores the problem of risk concealment in organizations and why it occurs. It analyzes 20 disasters across various industries and discusses the factors that prevent people from reporting and discussing critical risks. The book reviews existing research on the challenges of voice and silence in organizations and provides examples of concealment during the COVID-19 pandemic. Further research is needed to understand the motivations behind risk concealment by officials in China and the West.

Format: Hardback
Length: 481 pages
Publication date: 21 January 2023
Publisher: Springer International Publishing AG

After a significant disaster, investigators diligently piece together the events that led to the catastrophe, often uncovering a startling fact: Prior to the disaster, some individuals within the organization were aware of dangerous conditions that had the potential to escalate to a critical level. However, for various reasons, this crucial information did not reach the decision-makers. Consequently, the organization unknowingly moved closer to disaster, seemingly oblivious to the impending threat, despite the fact that some of its employees could foresee it.

The problem with communication about risk within an organization is multifaceted and deeply rooted. It stems from various factors that prevent individuals from freely reporting and discussing critical risks. One significant obstacle is the fear of retaliation or negative consequences for raising concerns. Employees may worry about being labeled as troublemakers, facing disciplinary action, or even losing their jobs. This fear of backlash can create a culture of silence, where individuals hesitate to speak up, fearing the consequences.

Moreover, the hierarchical structure of many organizations can hinder effective risk communication. Decision-makers may be disconnected from the frontline workers who have firsthand knowledge of potential risks. This gap in communication can lead to a lack of awareness and understanding of the risks on the ground, making it challenging for decision-makers to make informed decisions.

Additionally, the pressure to maintain a positive image and avoid negative publicity can also influence risk communication. Organizations may prioritize avoiding negative headlines and maintaining public trust over addressing critical risks promptly. This can lead to a tendency to downplay or conceal risks, rather than openly discussing them.

Furthermore, the fear of being blamed for failures or accidents can also contribute to the concealment of risks. Individuals may hesitate to report potential risks or concerns, fearing that they will be held accountable if something goes wrong. This fear of blame can create a culture of silence and prevent individuals from speaking up.

In conclusion, the problem with communication about risk in an organization is complex and multifaceted. It stems from various factors, including fear of retaliation, hierarchical structures, pressure to maintain a positive image, and the fear of being blamed for failures. Addressing this problem requires a comprehensive approach that promotes open communication, encourages risk-taking, and fosters a culture of accountability. By doing so, organizations can better prepare for and respond to disasters, ensuring the safety and well-being of their employees and stakeholders.

Weight: 910g
Dimension: 235 x 155 (mm)
ISBN-13: 9783031052057
Edition number: 1st ed. 2022