Emotional Labor in Work with Patients and Clients: Effects and Recommendations for Recovery

This book explores the psychosocial working conditions that negatively impact the mental and physical well-being of employees in assistance-related professional groups and those who work with demanding clients. It offers concepts and research on emotional burden, including stress and burnout, and provides an analysis of studies in different professional groups. The book discusses diagnostic methods and offers practical solutions for individuals based on their health diagnosis. It is a valuable resource for professionals, postgraduate students, scientists, practitioners, employers, and authorities in work and health psychology, management, occupational health and safety, and HR.

Format: Paperback / softback
Length: 114 pages
Publication date: 31 May 2023
Publisher: Taylor & Francis Ltd

This comprehensive book delves into the psychosocial working conditions that detrimentally impact the mental and physical well-being of employees across various "assistance-related" professional groups, as well as individuals whose work involves interaction with demanding clients. It presents concepts and research on the causes and consequences of emotional burden, often manifested as stress and burnout, when engaging with patients, children, and clients.

The book offers a detailed examination of various facets of emotional burden in the workplace. It encompasses a comprehensive description of studies conducted in 5 distinct professional groups that encountered emotional burden during their emotional work and emotional labor. The book explores the application of established and international diagnostic methods, providing an intercultural comparison. It also delves into the current diagnosis of stress and burnout, as well as the physical and mental health of individuals engaged in emotional work. Furthermore, the book offers practical solutions for individuals based on their health diagnoses, catering to a wide range of professionals and aspiring professionals, including postgraduate students.

Scientists and practitioners in the fields of work and health psychology, management, occupational health and safety, and human resources will find this book of immense interest. Employers in the assistance and service sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among the primary audiences of this book.

Weight: 240g
Dimension: 234 x 156 (mm)
ISBN-13: 9780367513719