Public services face challenges in measuring their impact, but there are practical and theoretically robust approaches to understanding and tracking change. Case studies from various sectors demonstrate how public services can track their contribution to social change and become more efficient and effective.

Format: Paperback / softback
Length: 196 pages
Publication date: 02 November 2022
Publisher: Bristol University Press

Public services worldwide confront the daunting task of addressing intricate challenges that are shaped by numerous factors. This book offers practical and theoretically sound strategies to comprehend and monitor change, which can be applied by any organization to ensure its impact on the individuals it serves. Drawing on case studies from healthcare, community development, research, international development, and social care, the book demonstrates that with the appropriate tools and techniques, public services can effectively track their contributions to social change and enhance their efficiency and effectiveness.

Why is it hard to know if you are making a difference in public services?

Public services throughout the world face the challenge of tackling complex issues where multiple factors influence change. This book sets out practical and theoretically robust,tried and tested approaches to understanding and tracking change that any organisation can use to ensure it makes a difference to the people it cares about.

What can you do about it?

With case studies from health,community,research,international development and social care,this book shows that with the right tools and techniques,public services can track their contribution to social change and become more efficient and effective.

Weight: 248g
Dimension: 137 x 216 x 13 (mm)
ISBN-13: 9781447361930