How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook

A Lean Coaching Workbook provides practical exercises and activities to help readers develop their creativity, adapt lean principles, and coach others for service excellence. It guides the reader through a structured approach, reclaiming creativity, learning a 15-minute a day coaching approach, and adapting lean practices to their organization.

\n Format: Paperback / softback
\n Length: 174 pages
\n Publication date: 05 February 2019
\n Publisher: Taylor & Francis Ltd
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How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a comprehensive self-contained workbook designed to empower readers to unlock their creative potential and excel in service excellence. It comprises twenty-one days of practical exercises and activities focused on creativity, lean principles, and coaching, with one set per day. Through this engaging journey, readers will develop their capability and confidence to be creative, apply lean principles, practices, and tools to their unique service organization, and coach others to do the same.

The workbook guides the reader through a structured, systematic, and easy-to-understand habit-building approach, acting as their dedicated coach. As the reader progresses through the book, they will reclaim their creativity, learn Karyn Ross's renowned 15-minute a day coaching approach, and adapt lean principles, practices, and tools to their specific service organization.

Karyn Ross, an internationally acclaimed lean consultant, highly experienced coach, and coauthor of The Toyota Way to Service Excellence, is frequently sought after to assist service organizations struggling to translate lean principles into sustainable practices that meet their unique needs, both in the present and for the long term. Over the years, Karyn has discovered that the most effective way for organizations to overcome this challenge is to establish a network of coaches who can support individuals at all levels.

Here are the key benefits of coaching for creativity and service excellence:

Learning by Doing: The coaching process encourages readers to actively engage in practical exercises and activities, allowing them to experience the transformative power of changing their actions and observing the different results. This experiential learning approach helps individuals shift their mindset and develop a deeper understanding of the principles and practices they are exploring.

Adapting Lean for Service Organizations: Lean principles are widely recognized for their efficiency and productivity gains in manufacturing settings. However, applying lean to service organizations presents unique challenges due to the distinct "people considerations" involved. Coaching helps readers adapt lean in a way that aligns with the specific needs and characteristics of their service organization, ensuring a successful and sustainable transformation.

Continuous Practice: Coaching fosters a culture of continuous improvement and habit formation. By practicing lean principles and coaching techniques consistently, readers develop the discipline and resilience needed to sustain their growth and development over time. This practice-based approach helps individuals build lasting habits and embed lean principles into their daily routines.

Building a Network of Coaches: Coaching is not a one-person endeavor. It involves creating a network of coaches who can support and collaborate with individuals at different levels within the organization. By building a community of coaches, organizations can foster a culture of continuous learning, sharing, and growth, enabling individuals to reach their full potential and contribute to the overall success of the organization.

In conclusion, How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook provides a comprehensive and practical guide for individuals seeking to unlock their creative potential and excel in service excellence. Through its structured approach, experiential learning, and habit-building techniques, readers will develop the skills and confidence to be creative, adapt lean principles, practices, and tools to their unique service organization, and coach others to do the same. By building a network of coaches, organizations can foster a culture of continuous learning, sharing, and growth, enabling individuals to reach their full potential and contribute to the overall success of the organization.

\n Weight: 480g\n
Dimension: 221 x 278 x 10 (mm)\n
ISBN-13: 9781138480636\n \n