ITIL(R) 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification

ITIL® 4 Drive Stakeholder Value (DSV) is a module that provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers, and partners, and how demand is converted into value via IT-enabled services. It is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM practitioners, approved training organisations, IT service managers, IT managers, and those in IT support roles. It includes practical experience, advice, and points to think about along the way, so that you can refer back to it for years to come.

Format: Paperback / softback
Length: 274 pages
Publication date: 17 February 2022
Publisher: IT Governance Publishing

ITIL® 4 Drive Stakeholder Value (DSV) is a crucial qualification for service management professionals seeking to advance their ITIL journey and achieve the Managing Professional (MP) certification. This advanced-level module focuses on the interactions between a service provider and its stakeholders, including customers, users, suppliers, and partners, and how demand is transformed into value through IT-enabled services. DSV is one of the ITIL 4 advanced-level modules that leads to the MP certification. The module is designed for managers and aspiring managers at all levels, providing them with practical skills to build effective relationships across the service value system (SVS). This book is based on the official AXELOS ITIL ® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam and become successful practitioners. The guide covers various aspects of service management, including the customer journey, fostering stakeholder relationships, shaping demand and defining service offerings, onboarding and offboarding, continual value co-creation, realizing and validating service value, and exam preparation. It is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM practitioners adopting ITIL 4, approved training organizations, IT service managers, IT managers, and those in IT support roles. The author, a seasoned ITSM professional, provides additional guidance throughout the book, making it a valuable tool throughout your career.

Weight: 342g
Dimension: 138 x 214 x 18 (mm)
ISBN-13: 9781787783515