Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices

Banking institutions suffer from inefficiencies such as poor planning, inadequate coordination and communication, ineffective processes, tools, and workflow, and excessive bureaucracy. Lean for Banks provides a simple guide to using Lean and Six Sigma management practices to improve the efficiency of bank operations, which involve 90% of bank employees and generate 90% of costs. It helps to organize bank operations better, increase work productivity and quality, make fewer mistakes, decrease rework, and elevate jobs to creative and challenging ones. It is intended for all levels of bank employees and students.

Format: Hardback
Publication date: 18 December 2020
Publisher: Taylor & Francis Ltd

Most banking institutions grapple with a multitude of inefficiencies, including inadequate planning, poor coordination and communication, ineffective processes, tools, and workflow, and excessive bureaucracy. To address these challenges, Lean for Banks offers a straightforward and accessible guide on how to leverage Lean and Six Sigma management practices to enhance the efficiency of bank operations. This book specifically focuses on applying these methodologies to the daily work of bank employees, primarily conducted in the back offices, which constitute a significant portion of the bank's operations and account for 90 percent of costs. By adopting Lean and Six Sigma principles, banks can optimize their organizational structure, increase work productivity and quality, minimize errors, reduce rework, and elevate job roles from mundane and repetitive to creative and intellectually stimulating.

Moreover, Lean for Banks emphasizes the importance of customer satisfaction in driving bank competitiveness and market share. By prioritizing customer needs and delivering exceptional service, banks can differentiate themselves from their competitors and attract and retain loyal customers.

This book is designed to cater to a wide range of bank employees, including back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also suitable for students enrolled in banking skills short courses, college courses in advanced banking operations, and continuing education programs for bank managers and line employees. As an entry-level text on Lean, Lean for Banks aims to provide readers with a solid foundation of knowledge to prepare them for active participation in Lean deployment activities.

In conclusion, Lean for Banks provides a valuable resource for banks seeking to improve their efficiency, enhance customer satisfaction, and maintain a competitive edge in the financial industry. By adopting Lean and Six Sigma management practices, banks can streamline their operations, reduce costs, and create a more productive and fulfilling work environment for their employees.

Weight: 630g
Dimension: 254 x 178 (mm)
ISBN-13: 9781138463929