Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities

The Manager's Communication Toolkit is a guide to effective business communication, teaching managers how to handle difficult people, present themselves, listen, and respond, recognize stress, and resolve conflict. It provides strategies for dealing with ten challenging personality types and explores communication and management styles. The book aims to improve relationships and influence outcomes in work, home, and other settings.

Format: Hardback
Length: 224 pages
Publication date: 05 February 2019
Publisher: Greenleaf Book Group LLC

This comprehensive guide offers invaluable insights into effective business communication, emphasizing the importance of managers maintaining focus and avoiding the pitfalls of drama and frustration in the workplace. By understanding the dynamics of dealing with challenging individuals, managers can cultivate strong relationships and achieve success.

The Manager's Communication Toolkit, authored by Tina Kuhn, a seasoned Senior Executive with 35 years of experience in organizational transformation, provides practical strategies for navigating the ten most challenging personality types encountered in the workplace. The book is divided into three sections, each focusing on specific communication tools and techniques.

In the first section, Kuhn introduces the ten personality types and provides a detailed profile of each, including their strengths, weaknesses, and communication patterns. She offers practical tips for working effectively with these personalities, such as recognizing their motivations and avoiding triggers that can escalate conflicts.

The second section delves into the different communication tools available to managers, such as active listening, assertive communication, and conflict resolution. Kuhn illustrates these tools with real-life examples and provides step-by-step instructions for applying them in various situations. She also emphasizes the importance of empathy and understanding in communication, helping managers build rapport and create positive relationships with their team members.

The third section explores the personal communication and management styles of managers. Kuhn encourages readers to assess their own communication strengths and weaknesses and develop strategies for improving their effectiveness. She provides self-reflection exercises and prompts to help managers identify areas for growth and develop a personalized communication plan.

This book is a valuable resource for anyone who needs to communicate with others at work, including bosses, coworkers, subordinates, and customers. It offers a comprehensive framework to have less conflict, better communication, and stronger leadership techniques. By applying the strategies outlined in The Manager's Communication Toolkit, managers can positively influence all relationships, both at work and in personal life.

In conclusion, this guide provides a comprehensive and practical approach to effective business communication, equipping managers with the tools and strategies they need to navigate challenging personalities and build strong, productive relationships. Whether you are a seasoned manager or just starting in your career, this book is a must-read for anyone seeking to enhance their communication and leadership skills.

Weight: 500g
Dimension: 190 x 159 x 24 (mm)
ISBN-13: 9781626345898