Meaningful Healthcare Experience Design: Improving Care for All Generations

This book offers a fresh approach to enhancing healthcare by drawing inspiration from a wide range of sources, including American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. It emphasizes the three value streams that form the foundation of healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. By designing and improving these value streams, the book aims to create meaningful and healing experiences for patients and healthcare workers.

Format: Paperback / softback
Length: 304 pages
Publication date: 13 December 2021
Publisher: Taylor & Francis Ltd

This book presents a novel approach to enhancing healthcare, drawing inspiration from a wide range of sources, including American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. Its primary focus is on the three value streams that serve as the cornerstone of all healthcare service processes: the healthcare worker value stream, the patient value stream, and the organizational process. The interplay between patients and healthcare workers within these value streams is crucial in creating meaningful experiences that are vital to healing and the success of healthcare organizations. Meaningful healthcare experience design serves as a guiding framework for designing and improving these value streams to promote experiences that are meaningful and healing for both patients and healthcare workers.

The healthcare worker value stream encompasses the activities and interactions of healthcare professionals, such as physicians, nurses, and support staff, who are responsible for delivering care to patients. It involves the processes, systems, and tools that these workers use to provide high-quality care, including clinical decision-making, medication administration, and patient communication. By optimizing the healthcare worker value stream, healthcare organizations can enhance the efficiency and effectiveness of care delivery, reduce errors and complications, and improve patient outcomes.

The patient value stream focuses on the experiences and perspectives of patients and their families. It involves understanding the needs, preferences, and expectations of patients and designing care delivery processes that prioritize their comfort, safety, and well-being. By enhancing the patient value stream, healthcare organizations can improve patient satisfaction, reduce patient anxiety and stress, and enhance the overall patient experience.

The organizational process value stream encompasses the broader organizational structures, policies, and culture that support the delivery of healthcare services. It involves the coordination and collaboration of healthcare professionals, the management of resources, and the development of effective policies and procedures. By optimizing the organizational process value stream, healthcare organizations can improve efficiency, reduce waste, and enhance the overall quality of care.

To design and improve these value streams, healthcare organizations can employ a variety of strategies and techniques, including process improvement, design thinking, and data-driven decision-making. Process improvement involves identifying and eliminating waste, streamlining processes, and improving coordination and collaboration among healthcare professionals. Design thinking involves using creative and problem-solving approaches to design solutions that are user-friendly, effective, and sustainable. Data-driven decision-making involves using data and analytics to inform decision-making and identify areas for improvement.

In addition to these strategies and techniques, healthcare organizations can also prioritize patient-centered care, employee engagement, and continuous learning. Patient-centered care involves putting the patient at the center of care delivery and designing care processes that are tailored to the individual needs and preferences of patients. Employee engagement involves fostering a culture of collaboration, respect, and empowerment among healthcare professionals. Continuous learning involves investing in the education and training of healthcare professionals to ensure that they have the skills and knowledge necessary to provide high-quality care.

In conclusion, this book offers a comprehensive and innovative approach to enhancing healthcare, drawing inspiration from a wide range of sources. By focusing on the three value streams that form the foundation of all healthcare service processes, healthcare organizations can promote meaningful and healing experiences for both patients and healthcare workers. By employing a variety of strategies and techniques, including process improvement, design thinking, and data-driven decision-making, healthcare organizations can optimize these value streams and improve the overall quality of care. Prioritizing patient-centered care, employee engagement, and continuous learning can also help healthcare organizations achieve their goals and achieve their mission of providing high-quality care to all patients.

Weight: 600g
Dimension: 178 x 252 x 24 (mm)
ISBN-13: 9780367494919