Mary Donohue
Message Received: 7 Steps to Break Down Communication Barriers at Work
Message Received: 7 Steps to Break Down Communication Barriers at Work
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Excellent- More about Message Received: 7 Steps to Break Down Communication Barriers at Work
The book "Message Received" provides an actionable plan for driving creativity and innovation among generationally diverse staff in today's technology-heavy workplace. Author Mary Donohue offers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology. By understanding how the human brain responds to communication through technology, identifying how you listen, diagnosing team engagement issues, customizing conversation, analyzing your teams' Digital EQ, interpreting generational triggers, and mastering your power as a communicator, readers can increase staff engagement and productivity.
Format: Hardback
Length: 240 pages
Publication date: 16 December 2020
Publisher: McGraw-Hill Education
From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in today's technology-heavy workplace. Each generation in the workforce today—Baby Boomers, GenX, Millennials, and GenZ—responds differently to different styles of leadership and communication. Message Received provides an actionable plan that readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology:
Step 1: Understand how the human brain responds to communication through technology.
Step 2: Identify how you listen.
Step 3: Diagnose team engagement issues.
Step 4: Customize conversation.
Step 5: Analyze your team's Digital EQ.
Step 6: Interpret generational triggers.
Step 7: Mastery: Realizing your power as a communicator.
Instead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential selves.
Weight: 452g
Dimension: 160 x 237 x 26 (mm)
ISBN-13: 9781260456356
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