Modern Industrial Services: A Cookbook for Design, Delivery, and Management

This open-access book discusses the challenges of transitioning to services for manufacturing firms and provides a roadmap for building service excellence, using curated cases and practical tools from management, design thinking, and service design.

Format: Hardback
Length: 202 pages
Publication date: 04 September 2021
Publisher: Springer Nature Switzerland AG

This comprehensive open-access book is the culmination of extensive research, practical experience, and teaching expertise accumulated by the authors over several years. It serves as a valuable resource for both students and practitioners, providing a comprehensive understanding of the challenges and opportunities associated with transitioning manufacturing firms towards service-oriented models.

The book begins by introducing the industrial services ecosystem, encompassing its various components and stakeholders. It then delves into the various barriers and challenges that hinder the successful adoption of services within manufacturing organizations. To address these challenges, the book offers a roadmap for building service excellence, outlining key strategies and tactics for overcoming these obstacles.

Throughout the book, real-world cases are used to illustrate current approaches and best practices in servitization. These curated cases provide practical insights into how manufacturing firms have successfully overcome barriers and achieved service excellence. Additionally, the authors provide a suite of tools, each accompanied by a brief introduction, that have been successfully employed in projects to facilitate servitization. These tools draw from a diverse range of disciplines, including management, design thinking, and service design.

The service excellence roadmap is built upon a development methodology and is designed to assist current and future business leaders in creating their own individualized roadmaps for servitization. It provides a step-by-step guide to implementing service-oriented strategies and achieving sustainable competitive advantage in the manufacturing industry.

In conclusion, this book offers a comprehensive and practical guide to servitization, providing valuable insights and tools for manufacturing firms seeking to transition towards service-oriented models. Whether you are a student, practitioner, or business leader, this book will help you navigate the complexities of servitization and achieve service excellence in your organization.

Weight: 498g
Dimension: 163 x 242 x 21 (mm)
ISBN-13: 9783030805104
Edition number: 1st ed. 2022