No-Fault Approaches in the NHS: Raising Concerns and Raising Standards

The book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements. It provides practical solutions for reforming how the NHS responds to problems, improving the situation for those raising concerns and those working within the NHS, and providing cost savings.

Format: Paperback / softback
Length: 320 pages
Publication date: 27 June 2024
Publisher: Bloomsbury Publishing PLC

The book explores the challenges faced by the NHS and how concerns can be raised to improve standards. It discusses various mechanisms for raising concerns, including complaints, the ombudsman, litigation, HSIB, and major inquiries since 2000. The book contextualizes the NHS approach within broader societal developments in dispute resolution, accountability, and regulation. The authors propose practical solutions for reforming how the NHS responds to problems, which should improve the situation for those raising concerns and those working within the NHS, as well as providing cost savings. The book also highlights the importance of a no-fault open culture approach in driving improvements. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS. The book will be of interest to academics, researchers, ADR practitioners, practicing lawyers, and policy makers.

Weight: 560g
Dimension: 169 x 245 x 19 (mm)
ISBN-13: 9781509960880