Skip to product information
1 of 1

Roberta S. Russell,Bernard W. Taylor

Operations and Supply Chain Management

Operations and Supply Chain Management

Low Stock: Only 3 copies remaining
Regular price £47.50 GBP
Regular price £50.99 GBP Sale price £47.50 GBP
6% OFF Sold out
Tax included. Shipping calculated at checkout.

YOU SAVE £3.49

  • Condition: Brand new
  • UK Delivery times: Usually arrives within 2 - 3 working days
  • UK Shipping: Fee starts at £2.39. Subject to product weight & dimension
Trustpilot 4.5 stars rating  Excellent
We're rated excellent on Trustpilot.
  • More about Operations and Supply Chain Management


Russell and Taylor's Operations and Supply Chain Management, 9th Edition, is a textbook designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products in a global environment. It emphasizes quantitative topics and makes mathematical applications less intimidating, making it appropriate for students preparing for careers across functional areas of the business environment.

Format: Paperback / softback
Length: 816 pages
Publication date: 16 July 2019
Publisher: John Wiley & Sons Inc


Russell and Taylor's Operations and Supply Chain Management, 9th Edition, is a comprehensive textbook designed to equip students with the essential skills and knowledge required to analyze processes, ensure quality, create value, and effectively manage the flow of information and products within a global environment. The authors, Russell and Taylor, take a practical and applied approach to teaching operations management, emphasizing its practical applications in various business contexts.

The textbook is organized into nine chapters, covering a wide range of topics essential for operations managers. In the first chapter, the authors provide an overview of operations management, explaining its importance in today's competitive business landscape. They introduce the key concepts, principles, and frameworks that underpin operations management and provide a roadmap for the rest of the textbook.

Chapter 2 delves into process analysis, a fundamental aspect of operations management. The authors explain how to identify and analyze processes, using various tools and techniques such as flowcharts, Pareto charts, and process mapping. They also discuss the importance of process improvement and how to implement it effectively.

Chapter 3 focuses on quality management, an essential component of any successful operation. The authors discuss the principles of quality management, including quality control, quality assurance, and total quality management. They provide practical strategies and techniques for improving quality and reducing defects.

Chapter 4 explores the concept of value creation, emphasizing the importance of delivering products and services that meet customer needs and expectations while generating profit for the organization. The authors discuss various strategies for creating value, such as differentiation, cost leadership, and customer intimacy.

Chapter 5 discusses supply chain management, an integral part of operations management. The authors explain how to design, optimize, and manage supply chains, considering factors such as inventory management, logistics, and supplier relationships. They also discuss the challenges and opportunities associated with global supply chains.

Chapter 6 explores the role of information technology in operations management. The authors discuss the impact of technology on processes, decision-making, and customer interactions. They provide practical strategies for leveraging technology to improve efficiency, productivity, and customer satisfaction.

Chapter 7 focuses on managing operations in a global environment. The authors discuss the cultural, political, and economic factors that influence operations in different countries and regions. They provide practical strategies for adapting to different cultural contexts and managing global supply chains.

Chapter 8 explores the role of operations management in decision-making. The authors discuss how operations managers use data and analysis to make informed decisions and implement effective strategies. They also discuss the importance of risk management and decision-making under uncertainty.

Chapter 9 concludes the textbook
The textbook
The textbook is well-written, engaging, and accessible to students at all levels of academic preparation. It is organized in a clear and logical manner, with each chapter providing a comprehensive overview of the topic
The textbook is well-written, engaging, and accessible to students at all levels of academic preparation. It is organized in a clear and logical manner, with each chapter providing a comprehensive overview of the topic covered. The authors use a variety of pedagogical tools and examples to illustrate their points, making the material more engaging and relatable to students. Additionally, the textbook

The textbook
The textbook is well-written, engaging, and accessible to students at all levels of academic preparation. It is organized in a clear and logical manner, with each chapter providing a comprehensive overview of the topic covered. The authors use a variety of pedagogical tools and examples to illustrate their points, making the material more engaging and relatable to students. Additionally, the textbook provides numerous exercises and case studies to reinforce the concepts discussed in each chapter, allowing students to apply their knowledge to real-world situations.

In conclusion, Russell and Taylor's Operations and Supply Chain Management, 9th Edition, is a comprehensive and up-to-date textbook that provides students with a solid foundation in operations management. The authors' practical and applied approach, coupled with their use of pedagogical tools and real-world examples, makes the material engaging and accessible to students at all levels of academic preparation. I highly recommend this textbook to anyone interested in pursuing a career in operations management or any other field that requires a strong understanding of operations management principles.

Weight: 2112g
Dimension: 218 x 280 x 44 (mm)
ISBN-13: 9781119588290
Edition number: 9th Edition, EMEA Edition

UK and International shipping information

UK Delivery and returns information:

  • Delivery within 2 - 3 days when ordering in the UK.
  • Shipping fee for UK customers from £2.39. Fully tracked shipping service available.
  • Returns policy: Return within 30 days of receipt for full refund.

International deliveries:

Shulph Ink now ships to Australia, Belgium, Canada, France, Germany, Ireland, Italy, India, Luxembourg Saudi Arabia, Singapore, Spain, Netherlands, New Zealand, United Arab Emirates, United States of America.

  • Delivery times: within 5 - 10 days for international orders.
  • Shipping fee: charges vary for overseas orders. Only tracked services are available for most international orders. Some countries have untracked shipping options.
  • Customs charges: If ordering to addresses outside the United Kingdom, you may or may not incur additional customs and duties fees during local delivery.
View full details