Phnom Penh Water Story: Remarkable Transformation of an Urban Water Utility

This book analyzes how a dysfunctional, corruption-ridden, and bankrupt water utility in a developing country transformed into one of the most successful water utilities in the developing world in 15 years, with performance indicators even better than those of London, Paris, or Los Angeles. It identifies the enabling conditions for such a transformation and recommends a framework for other water utilities in developing countries to follow.

Format: Paperback / softback
Length: 153 pages
Publication date: 24 June 2021
Publisher: Springer Verlag, Singapore

This captivating book delves into the remarkable journey of a water utility from a developing country, Phnom Penh Water Supply Authority, which faced immense challenges in 1993. Completely dysfunctional, plagued by corruption, and on the brink of bankruptcy, the utility embarked on a transformative path that led it to become one of the most successful water utilities in the developing world within a mere 15 years. By 2010, certain performance indicators of this public sector utility surpassed those of renowned cities like London, Paris, and Los Angeles. Furthermore, the book conducts a comprehensive analysis to identify the enabling conditions that facilitated this extraordinary transformation. Based on these findings, a framework is proposed for water utilities in developing countries to replicate this success and transform into functional, efficient, equitable, and financially viable institutions that can operate sustainably.

Introduction:
In 1993, the Phnom Penh Water Supply Authority (PPWA) stood as a symbol of dysfunction, corruption, and financial ruin in a developing country. The utility, responsible for providing water to the capital city of Cambodia, was plagued by inefficiency, mismanagement, and a lack of transparency. The citizens of Phnom Penh faced daily challenges with water scarcity and poor quality, and the utility's financial situation was dire.

The Turning Point:
However, a remarkable transformation began to unfold in the early 2000s. The PPWA recognized the need for change and embarked on a comprehensive reform program. The leadership team brought in new professionals with expertise in water management, and they implemented a series of strategic initiatives to improve the utility's operations.

Reform Initiatives:
One of the key reform initiatives was the introduction of modern technology and equipment to improve water distribution and treatment. The PPWA invested in upgrading its infrastructure, including the construction of new water treatment plants and the installation of advanced pumping systems. They also implemented a computerized management system to enhance efficiency and reduce corruption.

Transparency and Accountability:
To promote transparency and accountability, the PPWA introduced a series of measures to increase public participation in decision-making processes. They established customer service centers and community outreach programs to engage with residents and address their concerns. They also implemented a whistleblower policy to encourage employees to report any unethical practices.

Performance Improvements:
The results of these reform initiatives were remarkable. By 2010, the PPWA had achieved significant improvements in its performance. Water supply became more reliable, and the quality of water improved significantly. The utility's financial situation also improved, with increased revenue and reduced expenses.

Comparison with Other Cities:
In terms of performance indicators, the PPWA's achievements were even more impressive. Some of the indicators, such as water supply coverage and water quality, were better than those of London, Paris, and Los Angeles. This remarkable transformation not only improved the lives of the citizens of Phnom Penh but also set a benchmark for other water utilities in developing countries.

Enabling Conditions:
The success of the PPWA's transformation was attributed to a combination of factors. Firstly, the commitment of the leadership team to reform and the willingness to embrace change was crucial. Secondly, the support of international organizations, such as the World Bank and the Asian Development Bank, provided financial and technical assistance to the utility. Thirdly, the involvement of local communities and stakeholders in decision-making processes helped to ensure that the reforms were aligned with their needs and priorities.

Recommendations:
Based on the analysis conducted in this book, several recommendations are made for water utilities in developing countries. Firstly, it is important to establish a clear vision and mission for the utility and to align it with the national development goals. Secondly, it is essential to invest in modern technology and equipment to improve water distribution and treatment. Thirdly, transparency and accountability should be prioritized to promote public trust and confidence in the utility. Fourthly, community engagement and participation should be encouraged to ensure that the reforms are responsive to local needs. Finally, it is important to seek support from international organizations and the private sector to enhance the utility's financial viability.

Conclusion:
The journey of the PPWA serves as a testament to the power of reform and the potential for transformation in the water sector. By embracing change, investing in infrastructure, promoting transparency and accountability, and engaging with local communities, water utilities in developing countries can achieve similar success and improve the lives of their citizens. The lessons learned from the PPWA's transformation can be applied to other sectors of the economy and society to create a more equitable and sustainable future.

Weight: 454g
Dimension: 235 x 155 (mm)
ISBN-13: 9789813340671
Edition number: 1st ed. 2021