Quality Function Deployment and Systems Supportability: Achieving Key Performance Parameters and Ensuring Functional Alignment

This book provides an overview of Quality Function Deployment (QFD) and its application in product and service development. It emphasizes the importance of blending supportability and analysis into a QFD-modeled methodology to achieve optimal cost savings, performance efficiency, and effectiveness. A working model is provided to assist organizations in implementing QFD. QFD is widely used to save time, focus on customer needs, and improve communication in product and service development. It can be divided into three branches: new product development, existing product modification, and life cycle support planning. Research has shown that traditional QFD is weak in implementing modifications to existing products, prioritizing customer needs, and being labor-intensive and costly. A new approach is needed to ensure life cycle support planning and support for current or proposed products and/or services requires a seamless and balanced life cycle support methodology. Twelve functional elements have been identified to form the product support infrastructure, and a new approach is being deployed to balance supportability element cost and provisioning throughout the product and/or service lifecycle life cycle.

Format: Paperback / softback
Length: 242 pages
Publication date: 01 November 2023
Publisher: Taylor & Francis Ltd

Quality function deployment (QFD) is a powerful tool that has been widely used in various industries to improve product and service development. This book not only provides an overview of the development of QFD and its applications, but also introduces a new product support orientation that leverages its strengths to achieve optimal cost savings, performance efficiency, and effectiveness.

The book is focused on product and service "systems" and demonstrates how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can lead to significant cost savings and performance improvements. It also offers a working model that can assist organizations in implementing QFD effectively for current and new product and service development.

One of the key advantages of QFD is its ability to save time and resources in product and service design and development. By focusing on customer needs and requirements early in the process, organizations can avoid costly mistakes and ensure that their products and services meet the expectations of their customers. QFD also helps to improve communication at all levels of an organization, as it encourages stakeholders to work together and share their perspectives and ideas.

However, traditional QFD has some limitations when it comes to modifying existing products and services during their predicted lifecycle. Research has shown that traditional QFD is weak in implementing modifications to existing designs, as it often focuses solely on the "voice of the customer" and neglects the "voice of the system" that is used to produce the product or service. Additionally, QFD is often viewed as overly complex and difficult to implement, which can discourage organizations from using it.

To address these limitations, the book introduces a new product support orientation that emphasizes the integration of supportability and analysis into the QFD process. By considering the entire lifecycle.
product and service "system" throughout the development process, organizations can identify potential issues and opportunities early on and make informed decisions that optimize cost savings, performance efficiency, and effectiveness.

One of the key elements of the new product support orientation is the integration of supportability and analysis into the QFD model. Supportability refers to the ability of a product or service to function effectively and efficiently over its intended life cycle, while analysis involves the use of statistical and analytical methods to identify and prioritize customer needs and requirements. By blending these two elements into a QFD-modeled methodology, organizations can create a more comprehensive and effective approach to product and service development.

For example, in the case of modifying an existing product or service, the new product support orientation would involve conducting a thorough analysis of the product or service to identify any potential issues or weaknesses. This analysis would include evaluating the product or service's design, manufacturing process, and operating environment to identify any potential sources of failure or degradation. Once these issues have been identified, the QFD model can be used to prioritize customer needs and requirements and develop a plan to address them.

The new product support orientation also emphasizes the importance of considering the entire product and service "system" throughout the development process. This includes considering the interactions between different components and systems, as well as the impact of the product or service on the environment and society. By integrating supportability and analysis into the QFD model, organizations can create a more sustainable and environmentally friendly approach to product and service development.

In addition to the new product support orientation, the book provides a working model that can assist organizations in implementing QFD effectively for current and new product and service development. The working model includes a step-by-step guide that outlines the key steps

steps involved in implementing QFD, including identifying customer needs and requirements, developing a QFD matrix, and prioritizing customer needs and requirements. It also includes a template that organizations can use to create their own QFD model, as well as a glossary of terms and acronyms that are commonly used in QFD.

Overall, this book is an essential resource for anyone interested in improving product and service development. It provides a comprehensive overview of the development of QFD and its applications, as well as introduces a new product support orientation that leverages its strengths to achieve optimal cost savings, performance efficiency, and effectiveness. The book also offers a working model that can assist organizations in implementing QFD effectively for current and new product and service development, and includes a template that organizations can use to create their own QFD model.

Weight: 480g
Dimension: 254 x 178 (mm)
ISBN-13: 9781032372501