Quality Function Deployment and Systems Supportability: Achieving Key Performance Parameters and Ensuring Functional Alignment

This book provides an overview of Quality Function Deployment (QFD), its development, and its application in product and service development. It emphasizes a new product support orientation and presents a working model for achieving optimal cost savings and performance efficiency and effectiveness. QFD is widely used to save time, focus on customer needs, and improve communication. It can be divided into three branches: new product development, existing product modification, and life cycle sustainment planning. Research has shown that life sustainment planning and support require a seamless and balanced life cycle support methodology. Twelve functional elements have been identified to form the product support infrastructure, and a new approach is being deployed to ensure Key Performance Parameters (KPPs) are achieved and functional alignment is obtained.

Format: Hardback
Length: 242 pages
Publication date: 01 November 2023
Publisher: Taylor & Francis Ltd

Quality function deployment (QFD) is a powerful tool that has been widely used in various industries to improve product and service development. This book not only provides an overview of the development of QFD and its applications, but also introduces a new product support orientation that leverages its strengths to achieve optimal cost savings, performance efficiency, and effectiveness.

The book is focused on product and service "systems" and demonstrates how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can lead to significant cost savings and performance improvements. It also offers a working model that can assist organizations in implementing QFD effectively for current and new product and service development.

One of the key advantages of QFD is its ability to save time and resources in product and service design and development. By focusing on customer needs and requirements early in the process, organizations can avoid costly mistakes and ensure that their products and services meet the expectations of their customers. QFD also helps to improve communication at all levels of an organization, as it encourages stakeholders to work together and share their perspectives and ideas.

However, traditional QFD has some limitations when it comes to modifying existing products and services during their predicted lifecycle. Research has shown that traditional QFD is weak in implementing modifications to existing designs, as it often focuses solely on the "voice of the customer" and neglects the "voice of the system" that is used to produce the product or service. Additionally, QFD is often viewed as overly complex and difficult to implement, which can discourage organizations from using it.

To address these limitations, the book introduces a new product support orientation that emphasizes the integration of supportability and analysis into the QFD process. By considering the entire lifecycle.
product and service "system" throughout the development process, organizations can identify potential issues and opportunities early on and make informed decisions that optimize cost savings, performance efficiency, and effectiveness.

One of the key elements of the new product support orientation is the integration of supportability and analysis into the QFD model. Supportability refers to the ability of a product or service to function effectively and efficiently over its intended life cycle. Analysis involves the use of statistical and analytical techniques to identify and prioritize customer needs and requirements. By blending these two elements into a QFD-modeled methodology, organizations can create a more comprehensive and effective approach to product and service development.

For example, a company that manufactures medical equipment may use QFD to identify the key features and requirements of a new product. It may then use supportability analysis to assess the potential risks and challenges associated with the product, such as reliability, maintainability, and safety. By integrating these two elements into the QFD model, the company can identify potential design modifications that can improve the product's supportability and reduce the risk of failure.

Another important aspect of the new product support orientation is the emphasis on the "voice of the system" that is used to produce the product or service. While the "voice of the customer" is certainly important, the "voice of the system" that is being used to produce the product or service and how they operate during its intended life cycle
cycle has been given less attention. By integrating the "voice of the system" into the QFD process, organizations can gain a deeper understanding of the processes and elements that impact the product or service's performance and effectiveness. This can help organizations identify potential areas for improvement and optimize their operations to achieve greater cost savings and performance efficiency.

In addition to the working model provided in the book
book, organizations can also benefit from the insights and expertise of professionals who have extensive experience in implementing QFD and product and service development. These professionals can provide guidance.
guidance and support to organizations as they implement QFD and product and service development. They can also help organizations identify potential barriers to implementation and develop strategies to overcome them.

In conclusion, this book provides a comprehensive and practical guide to the development of QFD and its applications in product and service development. It introduces a new product support orientation that emphasizes the integration of supportability and analysis into the QFD process to achieve optimal cost savings, performance efficiency, and effectiveness. By considering the entire product and service "system" throughout the development process, organizations can create a more comprehensive and effective approach to product and service development. The working model provided in the book can assist organizations in implementing QFD effectively for current and new product and service development, and the insights and expertise of professionals can provide guidance and support to organizations as they implement QFD and product and service development.

Weight: 640g
Dimension: 254 x 178 (mm)
ISBN-13: 9781032372518