Shulph Ink
Research Handbook on Services Management
Research Handbook on Services Management
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The Research Handbook on Services Management provides insights into the latest research breakthroughs and practices in services management, including analytics and service robots, and their potential impact. Edited by Mark M. Davis, it covers service strategy, operations management, innovation, design, customer service, healthcare services, and artificial intelligence. It explores topics such as scarcity strategies, perceived justice, culture, and religion, and the implications of Covid-19 on healthcare service operations. It is a valuable resource for scholars, advanced students, practitioners, and business managers in the service industries.
Format: Hardback
Length: 368 pages
Publication date: 05 August 2022
Publisher: Edward Elgar Publishing Ltd
This comprehensive Research Handbook represents the most recent advancements and best practices in services management. Taking a broader strategic approach to services management, it delves into the critical issues of analytics and service robots, as well as their potential impact. Edited by the late Mark M. Davis, this early foray into the new frontier of services management offers insights into the future of the field.
The Research Handbook brings together esteemed service researchers, who begin by analyzing service strategy and operations management. This is followed by an exploration of service innovation and design, customer service, healthcare services, and artificial intelligence in service. Chapters cover a diverse range of topics, including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of COVID-19 on healthcare service operations.
The book concludes with a reflection on the ongoing fourth industrial revolution and the understanding of services in an era of advanced technologies. Addressing emerging challenges and opportunities, this Research Handbook is essential reading for scholars and advanced students of services management and information systems. It also provides valuable insights for practitioners and business managers in service industries.
Dimension: 244 x 169 (mm)
ISBN-13: 9781800375642
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