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Shulph Ink

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

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  • Condition: Brand new
  • UK Delivery times: Usually arrives within 2 - 3 working days
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  • More about Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

This book explores the use of robotics, artificial intelligence, and services automation (RAISA) in the travel, tourism, and hospitality industries, discussing theoretical aspects, customer attitudes, chatbot adoption, service quality, and current and future applications in specific subsectors.

Format: Paperback / softback
Length: 296 pages
Publication date: 05 September 2022
Publisher: Emerald Publishing Limited


This comprehensive book delves into the intricate realm of robotics, artificial intelligence, and services automation (RAISA) within the dynamic industries of travel, tourism, and hospitality. Spanning two sections, it first explores the theoretical foundations underpinning RAISA's integration into these sectors. Key themes examined include economic principles, customer perspectives, the adoption of chatbots, service quality, and more.

The second section takes a closer look at the current and emerging applications of RAISA technologies across various subsectors of the tourism economy. These include hotels, restaurants, travel agencies, museums, and events. With an international authorship roster and a strong focus on practical insights, the book serves as a valuable resource for scholars, students, and enthusiasts alike, interested in the cutting-edge technologies shaping the future of these industries.

In addition to its theoretical and practical contributions, the book offers valuable business insights and case studies, providing practitioners with practical guidance on how RAISA can be effectively incorporated into organizations, particularly those in the travel and tourism sector. By leveraging the power of robotics, AI, and automation, these industries can enhance efficiency, improve customer experiences, and stay ahead of the competition in an ever-evolving landscape.

Overall, this book is a must-read for anyone seeking to understand the transformative potential of RAISA in the travel, tourism, and hospitality industries. Its comprehensive coverage, insightful analysis, and practical guidance make it an invaluable resource for scholars, practitioners, and enthusiasts alike.

Weight: 436g
Dimension: 150 x 228 x 23 (mm)
ISBN-13: 9781787566903

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