Say What!? Communicate with Tact and Impact: What to say to get results at any point in an audit

Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit is a book for audit, information security, enterprise, and operational risk professionals that provides practical and time-tested approaches to foster efficient and effective communication during an engagement. It covers behaviors such as demonstrating executive presence, becoming the trusted advisor, influencing others, communicating with tact, confidence, and impact, facilitating productive meetings and discussions, overcoming resistance and objections, managing and resolving conflict, and knowing when to let a topic go and move on. The topics and techniques are accompanied by case studies, examples, and exercises to help readers develop plans to bridge the gap between theory and practice.

Format: Hardback
Length: 196 pages
Publication date: 27 October 2021
Publisher: Taylor & Francis Ltd

This comprehensive book delves into the vital significance of communication within the realm of conducting audits, projects, or reviews, encompassing the phases of planning, detailed testing, and reporting. Designed for audit, information security, enterprise, and operational risk professionals at all levels, including those embarking on their careers, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit offers a treasure trove of practical and proven strategies to enhance efficient and effective communication throughout an engagement. Drawing from the extensive experience of author Ann M. Butera, CRP, a renowned trusted advisor who has imparted invaluable skills to thousands of professionals, this book showcases a range of practical and memorable techniques. Familiar readers of the Five Tier Competency ModelTM, which she developed, will recognize these techniques as a profound exploration of the competencies encompassed in Tier 3: Project Management and Tier 5: Managing Constituent Relations.

In the chapters of this book, the author explores a range of essential behaviors that are crucial in interactions with executives, process owners, control performers, and colleagues. These behaviors include showcasing executive presence, becoming the trusted advisor, influencing others, communicating with tact, confidence, and impact, facilitating productive meetings and discussions, overcoming resistance and objections, managing and resolving conflict, and knowing when to let a topic go and move on.

This book serves as a valuable guide for professionals seeking to engage proactively and persuasively with those they work with, conduct audits, or review. It provides a wealth of techniques that can be applied effectively during virtual, in-person, telephone, or video conferences, in contrast to traditional modes of communication such as emails, workpapers, and reports. Whether you are a seasoned professional or just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit offers invaluable insights and practical tools to enhance your communication skills and achieve outstanding outcomes in your endeavors.

Weight: 452g
Dimension: 160 x 241 x 20 (mm)
ISBN-13: 9780367555535