Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects

This book provides an overview of service design practices for healthcare and hospital management, highlighting how they can generate innovations and improve patient-centered care. It features insights from respected experts and showcases successful approaches, methods, and tools.

Format: Paperback / softback
Length: 547 pages
Publication date: 21 January 2023
Publisher: Springer Nature Switzerland AG

This comprehensive book provides an in-depth exploration of service design practices in healthcare and hospital management, aiming to foster innovation and enhance patient-centered care. Drawing upon the expertise of esteemed scholars and practitioners from diverse disciplines, the book delves into established research areas, fields of work, and work structures, while also shedding light on successful approaches, methods, and tools. Through vivid illustrations of innovative services, products, processes, systems, and technologies, as well as their practical applications, the authors emphasize the pivotal role of participating stakeholders in service design projects and the substantial value that arises from sharing, communicating, networking, and collaborating.

This book is an invaluable resource for scholars and practitioners in the hospital and healthcare sector, as well as for individuals with an interest in organizational development, service business model innovation, customer involvement and perceptions, and service experience. It offers a wealth of knowledge and insights that will contribute to the advancement of healthcare practices and the overall well-being of patients.

Weight: 860g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030872755
Edition number: 1st ed. 2022