Shulph Ink
Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan
Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan
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Excellent- More about Service Excellence for Sustainability: Lessons from Malaysia, Japan, and Taiwan
The book offers insights into service science and practices in the wake of the fourth industrial revolution, featuring keynote and invited speakers from the Serviceology Society Malaysia (SESMA). It showcases real-world cases of service systems and provides a new way forward for organisations to achieve sustainable development.
Format: Hardback
Length: 95 pages
Publication date: 23 July 2021
Publisher: Springer Verlag, Singapore
Service science and the practices of service sectors in the wake of the fourth industrial revolution are explored in this book, which brings together articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. Organised by the Serviceology Society Malaysia (SESMA), the symposium aimed to redefine service concepts and ideas and explore their application in real industrial and community settings. The book presents multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan, and Taiwan, the authors present a new way forward for organisations.
Weight: 336g
Dimension: 235 x 155 (mm)
ISBN-13: 9789811625787
Edition number: 1st ed. 2021
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