Smart Services Summit: Smart Services Supporting the New Normal

This book provides insights into how smart services have enabled companies to adapt during the COVID-19 pandemic, including examples of remote and collaborative working and the use of new technologies to deliver faster and more affordable services. It is a valuable guide for practitioners and advanced students.

Format: Paperback / softback
Length: 168 pages
Publication date: 28 April 2023
Publisher: Springer Nature Switzerland AG

This comprehensive book delves into the latest advancements in smart service innovations across various industries, backed by cutting-edge scientific methodologies. It compiles findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, with a primary focus on how smart services have facilitated companies' adaptability during and in response to the COVID-19 pandemic. The book showcases real-world examples of remote and collaborative working, which actively engage customers in service processes, necessitating a shift in mindset for more traditional firms. Furthermore, it explores how the integration of new technologies and customer collaboration can lead to faster, more affordable service delivery, resulting in the creation of new value propositions and business models, ultimately driving the evolution of smart services. Given its extensive coverage, the book serves as an invaluable resource for practitioners and advanced students alike.

Introduction:
The book explores the transformative impact of smart services on industries, facilitated by novel scientific approaches. It gathers insights and findings presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021. The summit primarily focused on how smart services have enabled companies to adapt and thrive during the COVID-19 pandemic.

Key Features:
The book showcases state-of-the-art descriptions of smart service innovations across various sectors. It provides detailed insights into how companies have leveraged smart services to enhance customer experiences, improve operational efficiency, and create new business models.
The book includes examples of remote and collaborative working, which actively involve customers in service processes. This shift requires traditional firms to adapt and embrace new technologies to remain competitive.
The book explores how services can be delivered faster and more affordable through the use of new technologies and in collaboration with customers. This collaboration leads to the creation of new value propositions and business models, driving the evolution of smart services.
The book offers an essential guide for practitioners and advanced students interested in understanding the latest trends and advancements in smart service innovations. It provides a comprehensive overview of the industry, backed by rigorous scientific research and practical examples.

Weight: 302g
Dimension: 235 x 155 (mm)
ISBN-13: 9783030970444
Edition number: 1st ed. 2022