Robert I. Sutton,Huggy Rao
The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
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The Friction Project by Robert I. Sutton and Huggy Rao teaches readers how to become "friction fixers" to eliminate the forces that make it harder, more complicated, or impossible to get things done in organizations. It provides friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction.
Format: Paperback / softback
Length: 304 pages
Publication date: 15 February 2024
Publisher: Penguin Books Ltd
The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Discover why Adam Grant says, "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."
Every organization is plagued by destructive friction. Yet, some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become "friction fixers."
Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then, their help pyramid shows how friction fixers do their work, from reframing friction troubles they can't fix right now so they feel less threatening to designing and repairing organizations.
The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.
Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).
Entertaining and eminently practical - Financial Times
Weight: 306g
Dimension: 215 x 135 x 23 (mm)
ISBN-13: 9780241594858
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