Paul Baker,Gavin Brookes,Craig Evans
The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication
The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication
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Excellent- More about The Language of Patient Feedback: A Corpus Linguistic Study of Online Health Communication
The Language of Patient Feedback provides a unique insight into healthcare issues by examining 29 million words of online patient feedback and 11 million words of responses from NHS providers. It uses computer-assisted and human analysis to explore how age and gender affect evaluation, why nurses, doctors, dentists, and receptionists receive distinct types of feedback, and how NHS staff respond to comments, revealing underlying institutional ideologies and practices. The book concludes with recommendations for improving the overall level of care and reflecting on what patient evaluation can tell us.
Format: Paperback / softback
Length: 260 pages
Publication date: 13 June 2022
Publisher: Taylor & Francis Ltd
The Language of Patient Feedback offers a unique perspective on a wide array of healthcare-related issues. By thoroughly analyzing a comprehensive dataset consisting of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses from NHS providers, this book delves into various aspects of patient evaluation. Through a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis), it explores the extent to which factors such as age and gender influence different types of evaluations. It also investigates why nurses, doctors, dentists, and receptionists receive distinct types of feedback, shedding light on the underlying institutional ideologies and practices that shape these interactions.
The book demonstrates how NHS staff respond to patient comments, revealing insightful insights into their underlying ideologies and practices. It concludes with practical recommendations for the NHS to enhance the overall quality of care provided, while also reflecting on the valuable information that patient evaluation can reveal.
The Language of Patient Feedback is an essential resource for researchers interested in corpus linguistics, discourse analysis, and health communication. It provides valuable insights into the complex dynamics of patient feedback and its implications for healthcare practices.
Weight: 480g
Dimension: 234 x 156 (mm)
ISBN-13: 9781032338484
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