The Million Dollar Greeting: Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

Dan Sachs interviews innovative business leaders and provides case studies to reveal best practices for customer and employee loyalty, high profits, and sustainability. The book covers topics such as modern-day customer service, interpersonal practices, work culture, and practices that will grow increasingly critical for businesses.

Format: Paperback / softback
Length: 204 pages
Publication date: 03 August 2023
Publisher: Apollo Publishers

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits, and sustainability, and a fulfilling work culture in businesses of all sizes. Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work. The original words of the business owners, including their practices, are shared and analyzed by Sachs, and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years. Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingermans Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nicks Pizza & Pub For all entrepreneurs, managers, and employees eager to see their company thrive, this comprehensive guide offers valuable insights and strategies for achieving success in the competitive business world.

Dimension: 220 x 142 (mm)
ISBN-13: 9781954641808