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Nancy Harhut

Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses

Using Behavioral Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses

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  • Condition: Brand new
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The book "Using Behavioral Science in Marketing" provides a step-by-step guide to harnessing hardwired consumer behavior and instinctive responses to increase engagement, response rates, and ROI of marketing initiatives. It includes case studies and examples from AT&T, Apple, Spotify, and The Wall Street Journal, and reveals how to increase consumer involvement and engagement, convey exclusivity and desirability, and prompt customer action and loyalty with scientifically proven principles.

Format: Paperback / softback
Length: 288 pages
Publication date: 03 August 2022
Publisher: Kogan Page Ltd


Increase engagement, response rates, and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behavior and instinctive responses.

Using Behavioral Science in Marketing shows how to apply behavioral science principles in key areas of marketing, including marketing communications, email, direct mail, and ad campaigns, social media marketing, and sales funnel conversion strategies. Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify, and The Wall Street Journal showing how these approaches have been used in practice.

Using Behavioral Science in Marketing also reveals how to increase consumer involvement and engagement, convey exclusivity and desirability, and prompt customer action and loyalty with scientifically proven principles such as autonomy bias, storytelling, and the Von Restorff effect. Featuring common mistakes to avoid and key takeaways at the end of each chapter, it is also accompanied by downloadable checklists and an interactive template to use in practice.

In a highly competitive space, where even an incremental advantage can result in significant uplifts, this guide provides valuable insights and techniques to help marketers stay ahead of the curve and achieve success.

Weight: 432g
Dimension: 234 x 156 x 20 (mm)
ISBN-13: 9781398606487

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