Artificial Intelligence, Management and Trust

The development of artificial intelligence (AI) faces the challenge of establishing harmonious human-AI relations to fully utilize its potential. AI will transform businesses and industries, but societal trust is a key factor influencing its progress. The monograph aims to describe AI technology in three aspects: organizational, psychological, and technological, and address the development of trust in human-AI relationships. It will contribute to a better understanding of how trust is built, what makes AI agents trustworthy, and how their morality is assessed, making it valuable for researchers, academics, practitioners, and advanced students in trust research, management of technology and innovation, and organizational management.

Format: Hardback
Length: 210 pages
Publication date: 01 September 2023
Publisher: Taylor & Francis Ltd

The development of artificial intelligence (AI) poses a significant challenge in establishing harmonious human-AI relations, which are essential for harnessing its full potential. AI has the potential to revolutionize various businesses and industries, but its rapid pace of advancement is hindered by societal distrust. While autonomous decision-making in AI is still in its early stages, the number of use cases is rapidly evolving. Over time, AI will increasingly take on critical decision-making responsibilities, making its decisions more significant.

The monograph aims to provide a comprehensive overview of AI technology in three key aspects: organizational, psychological, and technological. It explores the increasingly bold use of AI in management and recognizes the distinct differences between trust in human agents and AI agents. Identifying the key psychological factors that shape trust in AI is crucial for the development of modern Industry 4.0 organizations.

To date, there is limited knowledge about trust in human-AI relationships, and even less is known about the psychological mechanisms involved. The monograph seeks to contribute to a better understanding of how trust is established between people and AI agents, what makes AI agents trustworthy, and how their morality is assessed. It will appeal to researchers, academics, practitioners, and advanced students with interests in trust research, management of technology and innovation, and organizational management.

Weight: 570g
Dimension: 229 x 152 (mm)
ISBN-13: 9781032317939