Beyond Airline Disruptions: Thinking and Managing Anew

Flight disruptions continue to thrive unnoticed, eroding airline profitability and causing passenger dissatisfaction. Beyond Airline Disruptions explains how airlines can become more competitive by utilizing unexplored potential for gradual, consistent, and measurable improvements in operational performance, focusing on cost and quality. This second, revised edition features updated content and inspires collaboration between airlines, airports, ATC, service providers, and regulators to bring longer-lasting benefits.

Format: Paperback / softback
Length: 154 pages
Publication date: 10 December 2018
Publisher: Taylor & Francis Ltd

Unnoticed and silently eroding airline profitability, flight disruptions continue to cause growing passenger dissatisfaction, especially in airports where traffic expansion outstrips airport capacities. Hindered by legacy information systems, management practices, and organizational detachments, decision-makers across the industry lack a comprehensive understanding of the various causes of disruptions and their far-reaching implications. Consequently, their actions are narrowly focused on resolving local issues without considering the broader system-level synchronization. While disruptive events are problematic, they also present an opportunity for learning about system interactions, providing a solid foundation for addressing complex industry challenges.

In their book, Beyond Airline Disruptions, authors shed light on how airlines can enhance their competitiveness by harnessing untapped potential for gradual, consistent, and measurable improvements in operational performance, primarily focused on cost and quality. They provide practical methods and techniques essential for translating these ideas into daily practices. This second, revised edition of the book introduces a fresh perspective on airline management and decision-making, aligning more closely with the future needs of the industry. It bridges the gap between strategy and operations, fostering collaboration among airlines, airports, air traffic control (ATC), service providers, and regulators to bring about long-lasting benefits for industry participants, passengers, the economy, society, and the environment.

By adopting a systematic approach to managing disruptions and leveraging the collective expertise of various stakeholders, airlines can improve their resilience, enhance customer satisfaction, and maintain their competitive edge in an ever-evolving aviation landscape.

Weight: 260g
Dimension: 157 x 232 x 9 (mm)
ISBN-13: 9781138103955
Edition number: 2 New edition