Roberta Chinsky Matuson
Can We Talk?: Seven Principles for Managing Difficult Conversations at Work
Can We Talk?: Seven Principles for Managing Difficult Conversations at Work
💎 Earn 146 Points (£1.46) on this item.
YOU SAVE £0.72
- Condition: Brand new
- UK Delivery times: Usually arrives within 2 - 3 working days
- UK Shipping: Fee starts at £2.39. Subject to product weight & dimension
Bulk ordering. Want 15 or more copies? Get a personalised quote and bigger discounts. Learn more about bulk orders.
Couldn't load pickup availability
- More about Can We Talk?: Seven Principles for Managing Difficult Conversations at Work
Strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. Can We Talk? offers guidance on how to create the right conditions for a meaningful discussion, using examples from everyday work situations and the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking.
Format: Paperback / softback
Length: 232 pages
Publication date: 03 September 2021
Publisher: Kogan Page Ltd
Improve your relationships with your boss, peers and teammates, and ensure your voice is heard by engaging in difficult conversations with confidence, clarity, compassion, curiosity, compromise, credibility and courage.
Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.
Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations.
Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
Weight: 364g
Dimension: 157 x 233 x 17 (mm)
ISBN-13: 9781398601307
This item can be found in:
UK and International shipping information
UK and International shipping information
UK Delivery and returns information:
- Delivery within 2 - 3 days when ordering in the UK.
- Shipping fee for UK customers from £2.39. Fully tracked shipping service available.
- Returns policy: Return within 30 days of receipt for full refund.
International deliveries:
Shulph Ink now ships to Australia, Belgium, Canada, France, Germany, Ireland, Italy, India, Luxembourg Saudi Arabia, Singapore, Spain, Netherlands, New Zealand, United Arab Emirates, United States of America.
- Delivery times: within 5 - 10 days for international orders.
- Shipping fee: charges vary for overseas orders. Only tracked services are available for most international orders. Some countries have untracked shipping options.
- Customs charges: If ordering to addresses outside the United Kingdom, you may or may not incur additional customs and duties fees during local delivery.
